Returns & Exchanges
At ONE, we want you to be completely satisfied with your purchase. If your fashion pieces aren't a perfect fit, you can return or exchange them within 30 days of delivery.
Initiate Your Return
Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a unique RMA number.
Pack Your Items
Place the unworn items with original tags still attached into their original packaging to ensure they are protected during transit.
Label and Ship
Affix the prepaid shipping label provided in your email to the outside of the package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing